fbpx

Delivery and Return Policy

Order processing

All packages are sent within 48 working hours (unless specifically mentioned). L’Esprit des Forts reserves the right to refuse or cancel an order if it seems fraudulent.

We deliver worldwide

Deliveries are made by:

  • French Postal
    • by low rate shipment at an amount of 6€ in French mainland and French overseas
    • by shiment with tracking number at a rate of 6,5€  in French mainland and French overseas
    • by French Postal Colissimo at a rate of 15€ in Europe and international including a tracking number.

We recommend using your business address as deliveries are most often deliveries are made during the day.
For deliveries made in France, in the absence of the recipient, the packages will be picked up at the post office to which you are attached. You have 10 working days from the arrival of your package at the post office to collect it with your ID. After this time, it will be returned.

Delivery Rates

Deliveries are free in the French mainland for any orders above 160 €.

How to return your Tanktop ?

Did you get the size wrong? Do you want to change the model? You don’t like the model?
You have 30 days after your order to return your purchases for a refund.
Returns must be made in their original condition and complete (packaging, accessories and accompanied by a copy of the purchase invoice. Upon receipt of the package, L’Esprit des Forts will judge the perfect condition of the returned goods. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or such damage makes the items unfit for sale. If the return is refused, the items will then be returned to the customer. Return costs will be at the charge of the customer.
The return of the Products is the responsibility of the Customer if the place of delivery is outside the French mainland and is done at his own risk.

How to return a product from the French mainland?

We accept returns within 30 days.

  1. Send us an email to ligue@lespritdesforts.com specifying the reference of your order. Please do not hesitate to explain the reason for the return, it will help us to constantly improve our products and services for our customers.
  2. Once your return request has been validated, fold the product in its original packaging and carefully prepare your package. MUST include your delivery note in the package. If you have lost it, please contact us at ligue@lespritdesforts.com.
  3. Print the prepaid return label received by email and paste it on your package.
  4. Finally, drop it off at the post office of your choice. Be sure to keep your tracking slip in a safe place.

Once your package has been received and validated, allow us a few days to process your return. You will receive an e-mail to notify you when the reimbursement has been made.

Nota Bene: refunds are made via our payment operator by the same mean as the initial payment you made when ordering on PayPal or Stripe.

How to return a product from Europe or International countries?

We accept returns within 30 days.

  1. Send us an email to ligue@lespritdesforts.com specifying the reference of your order. Do not hesitate to explain the reason for the return, it will help us to constantly improve our products for our customer!
  2. Once your return request has been validated, fold the product in its original plastic packaging and carefully prepare your package. MUST include your delivery note in the package. If you have lost it, please contact us at ligue@lespritdesforts.com.
  3. Return the package to the attention of L’Esprit de Forts 77 plan de New York – 34970 Lattes France

Be sure to keep your tracking slip in a safe place.
Once your package has been received and validated, allow us a few days to process your return. You will receive an email to notify you when the refund has been made.
Nota Bene: refunds are made via our payment operator PayPal or Stripe, by the same means as the initial payment.

__________________________

Please note: returns made without a delivery note or sending an email to ligue@lespritdesforts.com cannot be refunded and will be returned.

Menu