All our products are made thanks to a know-how inheriting the centuries-old traditions of the French factories with which. We select our partners including very exigence of quality, environmental and societal criterias.
Merino wool is a living material. It should be protected and maintained with care. We invite you to consult the Maintenance page or to contact one of our Façonneurs experts by e-mail via the “Contact us” section.

The Merino wool of your l’Esprit des Forts tank tops is a living material that dries very quickly. In order to sublimate its fibers over time, it should be protected and maintained with care, for example by avoiding direct exposure to the sun. We invite you to consult the Maintenance page where you will find all of our maintenance instructions or to contact one of our Façonneurs experts by e-mail via the “Contact us” section.
For your l’Esprit des Forts tank tops, on the drying rack, make sure that the garment is taut to avoid wrinkles and marks. If possible, dry the garment on a hanger flat.

Our workshops are able to respond to numerous requests for repair and maintenance of l’Esprit des Forts products. We invite you to send us your garment so that we can have it examined by one of our expert Façonneurs. He will then be able to offer you a quote and a deadline for the planned repair. For any questions, we invite you to contact our Customer Service  by e-mail via the “Contact us” section.

The delivery times run from the confirmation of the order received by email and your payment.

In France mainland, Delivery times are 48 working hours for all orders placed before 2 p.m. GMT + 1 and 72 working hours for all orders placed after 2 p.m. GMT + 1.

We deliver in 5 days  in Europe and 10 days for the rest of the world.

Our deliveries are ensured by:

• La Poste in follow-up mail (France – deliveries less than 100 €)
• Colissimo (France – deliveries above 100 € and European Union)
• DHL for express deliveries and deliveries outside the European Union (Denmark, Finland, Greece, Sweden, Bulgaria, Cyprus, Croatia, Estonia, Malta, Romania) and worldwide.

We recommend that you use your business address as deliveries are most often made during the day.

For deliveries made in France by Colissimo, in the absence of the recipient, the packages will be picked up at the post office to which you are attached. You have 10 working days from the arrival of your package at the post office to collect it with an identity document. After this time, it will be returned.

For deliveries made by DHL, in the absence of the recipient, a second delivery will be made. On the 2nd failure, an SMS will be sent to you asking if you want the package to be made available at the agency or returned.
For any questions, we invite you to contact our Customer Service by e-mail via the “Contact us” section.

We accept returns within 30 days.

From mainland France, returns are free.

Send us an email to ligue@lespritdesforts.fr specifying the reference of your order. Please do not hesitate to explain the reason for the return, it will help us to improve our products. We will send you by return mail a postal return voucher, or prepaid Colissimo
Once your return request has been validated, fold the product in its original or your own packaging and carefully prepare your package. You MUST include your delivery slip in the package. If you have lost it, please contact us at ligue@lespritdesforts.fr.
Print the prepaid return label received by email and attach it to your package.
Finally, drop it off at the post office of your choice. Be sure to keep your tracking slip in a safe place.

Return address is: l’Esprit des Forts  77 plan de New York – 34970 Lattes France

Once your package has been received and validated, allow us a few days to process your return. You will receive an email to notify you when the refund has been made.

NB: refunds are made via our payment operator by the same means as the initial payment you made when ordering PayPal or Stripe.

Outside mainland France?

We accept returns within 30 days.

Send us an email to ligue@lespritdesforts.fr specifying the reference of your order. Do not hesitate to explain the reason for the return, it will help us improve our products!
Once your return request has been validated, fold the product in its original  or your own packaging and carefully prepare your package. You MUST include your delivery slip in the package. If you have lost it, please contact us at ligue@lespritdesforts.fr.
Finally, drop it off at the post office of your choice. Be sure to keep your tracking slip in a safe place.
Return the package to the attention of l’Esprit des Forts  77 plan de New York – 34970 Lattes France

Be sure to keep your tracking slip in a safe place.
Once your package has been received and validated, allow us a few days to process your return. You will receive an email to notify you when the refund has been made.

NB: refunds are made via our payment operator PayPal or Stripe, by the same means as the initial payment.

For any questions, we invite you to contact our Customer Service by e-mail via the “Contact us” section.

Pour suivre votre commande, un numéro de suivi vous sera communiquez. Vous pourrez également cliquez sur la rubrique « votre compte », en haut à droite sur le site l’Esprit des Forts. Connectez-vous puis accédez au suivi de vos commandes via le menu. En cas de question, notre Service Clients de la ligue des Façonneurs est joignable par e-mail via la rubrique « Nous contacter ».

• Visa
• MasterCard
• American Express
• Aurore
• Cofinoga *
• 4 Etoiles*
• Privileges *

In order to provide you with more flexibility, we offer 3 methods of payment for your purchases:

• By bank transfer via your agency or online
• By bank card or credit card via PayPal or Stripe
• By PayPal directly if you already have a PayPal account

Payment by check made payable to the Spirit of the Fort to return to us at: 77 plan of New York 34970 Lattes France.

We invite you to consult the Payment on our l‘Esprit des Forts site where you will find all the information relating to payments. If you have any questions, please contact one of our Façonneur experts by e-mail via the “Contact Us” section.

For any online payment on our site via PayPal or Stripe, you are connected to authorization servers intended to validate the data provided to avoid fraud. To do this, the server uses an encrypted mode and all information is encrypted (SSL protocol), effectively preventing any propagation of information in the clear on the Web.
For your payments by bank transfer, we invite you to contact your bank in order to know their security protocol for online transactions.

It is possible to include a support card during your order by sending us your message by e-mail via the “Contact us” section. You can also request a blank card that you can personalize yourself.

When ordering, simply check the box “attach an invoice without price” at the delivery stage. An invoice without price will then be  inserted in your package.
A duplicate of the original invoice with price will also be downloadable directly from your customer account. The original invoice can be sent to you by email on request at ligue@lespritdesforts.fr or using the “Contact us” section.

All orders are delivered in a recyclable cardboard box printed with our logo and our stamp “Façonneurs d’Elegance” delicately wrapped in unbleached tissue paper. Your l’Esprit des Forts clothes will come to you with serial number that makes it unique !